In case of 15-day money back and cancellation, ONLY the principal amount will be refunded to the customer. Customers won’t get the Pannajewellers contribution.

Refunds will be processed within 7-10 working days in the same account that the contribution has been made from.


100% refund for returns within 15 days. No questions asked. (Not applicable on engraved and personalized products)

100% of Invoice value*

*UPTO Rs.1,00,000

For orders delivered in India

Not Applicable on Orders delivered to Canada, Australia, United Kingdom, Singapore, Dubai and other countries.


Exchange or upgrade your jewellery/ solitaires anytime

Gold/ Platinum
100% value of metal weight at the prevailing metal rate*

80% of the prevailing diamond value*

90% of the prevailing gemstone value*

Preset Solitaire
100% of the prevailing solitaire rate

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.


Sell your diamond jewellery and solitaires back to us.

Diamond, Solitaire Jewellery and Studded Solitaire Mount

Additional 20% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery and Unstudded Solitaire Mount

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it

Cancellation Policy

You can cancel the order by login to the site Cancellation is not possible post-dispatch of the product.

Once the cancellation process is complete, you will receive a confirmation mail to the registered email ID and the amount will be refunded back through the same mode of payment within 15 working days.

Should you have any queries, we shall be glad to answer the same before initiating the cancellation request.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.